Privacy Policy

The present policy of personal data protection governs and concerns the collection and processing of your personal data, which is collected during the use of products and services of the company with the trade name “GEMORO A.E.” and the distinctive title “FaCad’oro”, headquartered in Digeni Akrita 8, Elliniko Attikis, with VAT number 094184030 and tax office FAE Piraeus (hereinafter referred to as the “Company”), in accordance with the applicable national legislation and Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation or “GDPR”).

  1. Personal Data Protection – “GDPR”

The Company collects personal data of the user (name, address, phone number, email address, company name and VAT number if it is a company) during the use of its website and individual applications to the extent that the user provides such personal data through the online purchase of the Company’s products or registration to the Company’s newsletter. The personal data provided by the user are used by the Company to respond to requests, to communicate with the user, to process and fulfill orders and to keep the user updated via email about the Company’s news. The Company collects, processes and uses the personal data provided online only for the purposes mentioned above.

The company may request personal data from the customer if the customer contacts the Company’s Customer Service through the website and provides personal data during the communication. The data collected in the context of Customer Service is stored by the Company and used for processing the customer’s request.

The Company may, from time to time, which are not pre-determined, monitor or review discussions, conversations, messages or any other material that is transmitted through the website. The Company does not undertake any obligation and has no responsibility for the content of the website, nor for any error, defamation, insult, personal attack, omission of any kind, blasphemy, distribution of pornography that may be contained on the website or transmitted in any way through website applications (web chat, etc.).

The company may use the data collected for the following purposes:

  • to register you on our website and provide you with its services (e.g. processing requests for information about our company, products, or services)
  • to evaluate our products and services (e.g. submitting questions about your opinion on our products and services and conducting customer surveys)
  • to monitor, review, and improve the products and services we offer
  • to maintain internal records
  • to fulfill our obligations under any contract with you and to serve you for that contract
  • to conduct lotteries, contests, and promotional activities
  • to execute our contract with third-party partners for products, services, or transactions that you have requested
  • for sending our company’s products

We do not collect more information than necessary, nor information that is not related to the intended purposes of use.

The Company retains personal data collected for the above purposes for as long as the processing agreement with the data subject is in effect or for the completion of the data processing purpose of the subject. The minimum period for which we retain your absolutely necessary data is for the service of our product warranty and for maintaining a file required for your optimal service. If the retention of data is based on your consent, we will not retain data beyond its revocation. Customer data may be stored even after the end of the cooperation with the company exclusively for social security and tax obligations of the company.

In any case, if there is a reason to retain the data for a longer period, such as in the case of legal issues, litigation, or other reasons, we will inform you specifically.

2. Transfer of data to third parties

The Company allows access to your personal data only to authorized persons and reliable partners of ours, in order to complete the purpose of their collection and processing, as notified to you.

We may transfer your information within and outside the EU for the purpose of providing our services to you. In all cases, we will comply with all legal obligations regarding the protection of personal data and we will inform you specifically.

3. Use of data for advertising purposes

We will ask for your explicit consent for the Company to use your information for the purpose of sending advertising material for its products and services, particularly advertising messages through any means (mail, email, phone, SMS, etc.) for the products and services of the company.

4.Recording conversations

For the purposes of managing your requests in order to serve the transactional relationship, the dialogue with an authorized representative of the Company is recorded and kept by the Company for the required period of time in accordance with the applicable legislation and the relevant decisions of the Personal Data Protection Authority.

5. The Company’s services are not intended for minors 

It is the Company’s policy to comply with applicable law when parental or guardian permission is required prior to the collection, use or disclosure of minors’ information. The Company recommends that parents monitor their children’s online activity and report to the Company any activity of the children that may constitute processing of their personal data by our company.

6. Use of cookies 

Our sites use cookies to allow you to access our services. One of the main purposes of cookies is to store your preferences, as well as other information, on your computer in order to save time, since you will not have to enter the same information every time, as well as to display your customized content and advertisements of interest to you during your subsequent visits to these sites.

You have the option to accept or reject cookies. Most browsers automatically accept cookies, but in most cases, you can modify your browser settings to reject cookies if you wish. If you choose to decline cookies, you may not be able to log in or use the other interactive features of our site locations and services that depend on cookies.

Our company may use Google Analytics. For more information about Google’s privacy policy, please see the website

7.Linking to other websites 

This website may link to other websites that are beyond our control, and other websites that are beyond our control may link to this website. Although we try to ensure that our website only links to websites that share the same privacy and security criteria, we are not responsible for the protection and privacy of any information you provide to other websites once you leave the website. place of our company. The Company recommends that you exercise caution and review the applicable privacy statement on such websites.

8.Your Rights in relation to your personal data. 

Every natural person whose data is processed by the Commission enjoys the following rights:

Right of information & access:

You have the right to be informed and have access to your data and file and to receive additional information about their processing.

Right to rectification:

You have the right to request the correction, amendment, completion and updating of your data.

Right to erasure:

You have the right to request the erasure of your personal data when we process it based on your consent or in order to protect our legitimate interests. In the remaining cases (such as indicatively when there is a contract, an obligation to process personal data imposed by law, public interest), the said right is subject to specific limitations or does not exist depending on the case.

Right to restriction of processing:

You have the right to request the restriction of the processing of your personal data when: (a) the accuracy of the personal data is disputed and pending verification, (b) the processing is unlawful and you request the restriction of use of the personal data instead of deletion of your data, (c) the personal data are not needed for the purposes of processing, but are nevertheless necessary for the establishment, exercise, support of legal claims, and (d) you object to the processing and until it is verified that there are legitimate reasons concerning us and override the reasons for which you object to processing.

Right to object to processing:

You have the right to object at any time to the processing of your personal data when it is necessary for the purposes of legitimate interests pursued by us as controllers, as well as to processing for the purposes of direct marketing and profiling.

Right to portability:

You have the right to receive your personal data free of charge in a format that will allow you to access, use and process it, and to ask us, where technically feasible, to transfer your data directly to another controller. This right applies to the data you have provided to us and the processing thereof is carried out by automated means based on your consent or in execution of your registration as a member.

Right to withdraw consent:

You have the right to withdraw your consent, insofar as it was obtained for the intended processing, at any time.

Right to complain to the DPA:

You have the right to submit a complaint to the Personal Data Protection Authority ( Telephone Center: +30 210 6475600, Fax: +30 210 6475628, Email: [email protected].

To exercise any of your rights, you can send a message to the email address: [email protected]

9.Management and Protection 

The management and protection of the personal data of the user of the Company’s services is subject to the terms of this policy and the relevant provisions of the Greek and European legislation on the protection of personal data, as amended and in force. In any case, the Company reserves the right to modify the terms of this personal data protection policy, after relevant information to the users of its products or services.

10.Security of personal data 

The Commission has taken and implements all appropriate technical and organizational measures aimed at the safe processing of personal data and the prevention of accidental loss or destruction and unauthorized and/or illegal access to them, use, modification or disclosure. In any case, the way the internet works and the fact that it is free to anyone does not allow guarantees to be provided that unauthorized third parties will never be able to violate the technical and organizational measures in place by accessing and possibly using personal data for unauthorized and/or illegal purposes.

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